We are happy to answer questions you may have.
Before contacting us, please check the information below to see if your question has been answered. Thank you.
We try hard to ship our orders daily, or within 2 business days of receiving your order. If there are delays, we will let you know. Be aware that many countries have less than ideal postal services. We may ship out promptly only to have your order delayed by your country's postal service.
We will never sell, give, rent, lease or even telepathically communicate any information about you to any third party. Ever. We use best practices on our website to insure the security of all information.
Our credit card processing is done through Stripe, one of the world's most secure & trust companies. Your credit card information is never stored with us.
If you have ordered a digital product that needs to be downloaded, you will see a link to your product in your ORDER RECEIPT which was emailed to you. Please check your SPAM folder for that receipt if you do not have it in your inbox..
The download link provided in your email is valid for 7 days. Please download your products promptly.
TROUBLESHOOINT GUIDE to DOWNLOADS Please read this before contacting us. We are publishers, not computer support specialists! Here is a guide to Troubleshooting Digital Downloads. If you continue to have trouble after reading the Troubleshooting guide let us know. Please be sure to tell us what operating system, browser and specific problem you have. EXAMPLE: "I am running a Macbook Pro, using Safari, and the link provided returns this error message: "Apples are not oranges."
We are a small company that operates on a working farm. Animals come first! but we try super hard to be responsive to our customers. Email is the best way to reach us - firstname.lastname@example.org
Our office hours are 10 AM to 4 PM, Monday through Thursday. Where possible, we do answer the phone but are often not in the office. But our trusty answering machine is on 24/7. Due to way too many telemarketing calls, our policy is to only return phone calls that are detailed with your name, phone number and the specifics of your call.
Also, please keep in mind that Suzanne travels frequently, and may not be available directly for extended periods. She does try hard to be as responsive as she can (by email) even when on the road.
Our mailing address:
Carpe Canem Inc.
PO Box 105
St. Johnsville NY 13452 USA